Beyond the Written Review: Why Video Testimonials Are More Effective for SaaS & Fintech

September 9, 2025

A paragraph of text can only say so much. A video shows everything.

In SaaS and Fintech, trust is everything. Prospects want proof that your product delivers, not just promises on a webpage. While written reviews have their place, video testimonials put a face to the feedback, capturing tone, emotion, and authenticity in a way that text simply can’t. 

Here’s how they outperform written reviews and why your brand should make them a priority.

1. Seeing Is Believing

Reading about a great experience is one thing. Watching someone light up as they describe it? That’s different. Video testimonials create an emotional connection that text can’t match, making the viewer feel like they’re hearing it straight from a trusted friend.

Pro tip

Film customers in environments that reflect your brand’s values… a lively office, a collaborative meeting space, or even their own workspace.

  • Adds credibility by showing real people and real results.
  • Creates instant trust with visual and vocal cues.
  • Keeps viewers engaged longer than static text.

Want prospects to feel your customers’ excitement? Let’s create testimonial videos that turn interest into action.

LET'S TALK

2. More Story, Less Guesswork

Written reviews often get reduced to short blurbs. Video testimonials give room for context (the problem, the solution, and the transformation). This lets prospects picture themselves in the story and see how your product can help them.

Pro tip

Prompt customers with open-ended questions that lead to richer answers: “What was the biggest challenge before using our product?” or “How has your workflow changed since?”

  • Highlights your unique value in real-life situations.
  • Showcases measurable results alongside personal experiences.
  • Creates memorable narratives that stick with the audience.

Let’s tell stories that matter and make them impossible to ignore.

LET'S TALK

3. Perfect for Every Platform

Text-based reviews often stay hidden on a website’s testimonial page. Video testimonials, on the other hand, can be repurposed across multiple channels, from LinkedIn ads to product landing pages.

Pro tip

Cut one long testimonial into multiple short clips for different platforms. Keep each under 60 seconds for maximum engagement on social media.

  • Boosts brand reach with reusable content.
  • Works across formats: ads, email campaigns, webinars.
  • Reinforces brand consistency across channels.

From one interview, we’ll help you create a library of high-impact clips.

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4. Builds Trust Faster in High-Stakes Industries

In SaaS and Fintech, the stakes are high. Decision-makers are cautious, and written reviews can feel too curated. Video testimonials show unfiltered authenticity, which speeds up trust-building and shortens the decision-making process.

Pro tip

Include testimonials from different customer types (from early adopters to enterprise clients) to appeal to a broader audience.

  • Reduces skepticism by showing real user experiences.
  • Speaks directly to decision-makers’ pain points.
  • Shows proof of value in a relatable, human way.

Let’s create testimonial videos that make your prospects feel like they’ve already made the right choice.

LET'S TALK

Video Testimonials Win Every Time

Written reviews can share the “what.” Video testimonials show the “how” and “why.” They bridge the gap between interest and trust, and in competitive industries like SaaS and Fintech, that’s what gets deals across the line.

Pro tip

Make testimonial videos a recurring part of your content strategy, not a one-time project.

When done right, they don’t just capture happy customers. They create new ones.

LET'S TALK

Ready to put faces, voices, and stories to your brand’s success? Reach out to 3Motion today and let’s bring your customer stories to life.

Dianne is the voice behind 3Motion’s words… shaping how we show up across blogs, campaigns, and social platforms. With a knack for clarity and a love for narrative, she turns strategy into story, and big ideas into meaningful, momentum-building content. From blog frameworks and social media storytelling to copy that converts, Dianne ensures every piece of content reflects our clients’ goals, our brand’s energy, and the heart of every project. Fueled by coffee, oat milk, bullet points, and a love for words that work, Dianne brings heart, clarity, and a dash of nerdy joy to everything she writes.
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A paragraph of text can only say so much. A video shows everything.

In SaaS and Fintech, trust is everything. Prospects want proof that your product delivers, not just promises on a webpage. While written reviews have their place, video testimonials put a face to the feedback, capturing tone, emotion, and authenticity in a way that text simply can’t. 

Here’s how they outperform written reviews and why your brand should make them a priority.

1. Seeing Is Believing

Reading about a great experience is one thing. Watching someone light up as they describe it? That’s different. Video testimonials create an emotional connection that text can’t match, making the viewer feel like they’re hearing it straight from a trusted friend.

LET'S TALK
Dianne is the voice behind 3Motion’s words… shaping how we show up across blogs, campaigns, and social platforms. With a knack for clarity and a love for narrative, she turns strategy into story, and big ideas into meaningful, momentum-building content. From blog frameworks and social media storytelling to copy that converts, Dianne ensures every piece of content reflects our clients’ goals, our brand’s energy, and the heart of every project. Fueled by coffee, oat milk, bullet points, and a love for words that work, Dianne brings heart, clarity, and a dash of nerdy joy to everything she writes.
Back to All